CA Internet Security Suite Plus 2009 (5-Users review: CA Internet Security Suite Plus 2009 (5-Users

The Good CA Internet Security Suite 2009 has a cool Getting Started tutorial and good technical support options.

The Bad Slow and sluggish; poor user interface; antiphishing feature is inadequate.

The Bottom Line CA Internet Security Suite 2009 has made some modest gains over its previous efforts, but overall it lags behind its security suite competition in speed and effectiveness.

5.6 Overall
  • Setup 6
  • Features 6
  • Performance 5
  • Support 7

CA Internet Security Suite 2009 will probably have some admirers, but we're not among them. If you are a network administrator, you'll appreciate the long and torturous installation path; however, the average person will grow frustrated at how many times you have to enter your personal information, create passwords, or otherwise babysit the process. Once installed, we were unimpressed by the functional, yet uninspiring interface and the suite's sluggish performance, scoring some of the lowest marks in our CNET Labs tests. In terms of effectiveness, it scored the worst of the Internet Security Suites tested by as posted in its September 2008 results. That said, we really like the technical support options, offering one of the more complete service packages we've seen this year. Overall, we'll pass on this Internet security suite and direct your attention to the faster Norton Internet Security 2009 or McAfee Internet Security 2009 instead.

For $79.99, CA lets you install the product on up to five PCs, two more than the competition. The CA Internet Security Suite runs on Windows 2000 and XP.

There is an installation wizard, but we didn't like the fact that even with an activation code you still have to enter your name, address, and e-mail. We did like that the installation wizard makes you scroll down to accept the EULA; whether you read it is up to you. We didn't like that you have to accept a Lesser General Public License for some open-source libraries included within the suite; this may be confusing for some people. We also didn't like that if you chose to install the parental controls, you'll suspend the installation until you provide additional passwords and e-mail addresses to prevent tampering.

Once started, there is a cool Getting Started Flash-based tour of the product. If the rest of the product, say the interface, had been like the Getting Started presentation, we might have gotten more excited. Alas, the interface hasn't changed since 2007. By clicking any topic, for example Personal Firewall, CA will open a new window with the Personal Firewall settings. By clicking individual topics, you are taken to a new window with more specifics about the topic selected. This seems very old-school--even McAfee has updated its interface to contain all activities within one window--and shows that the security tools are not integrated well. The downsides are that the suite takes up more system resources and that you will have several open windows on your desktop.

Should you decide to uninstall the product, there is an uninstall option in the All Programs listing. After a reboot, however, we found more than a few residual files.

In addition to the basics of antivirus, antispam, antispyware, antiphishing, and a personal firewall, CA Internet Security Suite Plus 2009 includes Parental Controls and few extras. For example, with the plus edition, there's also backup and recover utilities.

New this year are safeguards to protect your operating system Registry. This is a late feature to add, as most consumer Internet Security suites have offered that for a while now. The same can be said with customizing alerts and a gaming mode. ZoneAlarm Internet Security Suite has these features already.

Also new this year is a Home Network Monitor. Although, according to the news release, you get five installations with the price, Home Network Monitor informed us we had only three additional installations for a total of four. The presentation of the home network is spartan and lacks the visual appeal of both McAfee and Norton.