New Finder features; better interface responsiveness and overall speed, even on legacy hardware; Safari includes improved performance and RSS; QuickTime 7.0 offers higher-resolution video; new Automator allows systemwide scripting; Core Data and Core Image open up new opportunities to developers; better cross-platform compatibility.
Most upgrades are hidden under the hood; features the average user will notice, such as Mail, clash with Apple's own user interface design; some features are unavailable on hardware older than a year or two.
The Bottom Line
Though its new user features have mixed appeal, Tiger's technological changes and speed improvements make this an enticing upgrade, especially for those who passed on Panther.
Review summary Apple has shipped the latest update to its flagship product, Mac Tiger OS, and has included several useful new features, such as Spotlight desktop search, Smart Folders (which add new items to saved searches), and Safari RSS--all features that Microsoft has promised its Windows users in Longhorn, yet so far hasn't delivered. We think the new Mac Tiger OS is a solid release and is worthwhile for those who skipped Panther or have waited until Tiger's release to purchase their new Apple hardware. Even casual Mac users will immediately see the difference between 10.4 Tiger and 2003's 10.3 Panther because of flashy new native utilities, such as Dashboard. In addition to the visible new features, Tiger includes significant overhauls under the hood, debuting a 64-bit architecture to take advantage of more addressable memory space and several core technologies that range from accelerating onscreen graphics to offering new programming interfaces that, if developers take advantage of them, could significantly change how we use computers. If you're tired of Microsoft's many promises, or if you've been thinking of replacing your PC with a new Mac, Tiger may well be your best incentive to switch. But we're holding back on our highest honor, our Editors' Choice designation, until we complete our formal testing. Early indications suggest that Tiger's a winner, but check back next week for the full story. Also, check out our Tiger slide show to get a sense of the look and feel of Apple's new OS. Mac Tiger OS ships by default on DVD, although those with older Macs that lack a DVD drive can get a set of CD-ROM install discs for $9.95 through Apple's Media Exchange program. Installing Mac Tiger OS is easy: Load the Tiger disc, click an installer icon, and, with the disc still in the drive, the computer automatically reboots into the Tiger installer.
As with previous versions of Mac OS X, the installer offers three options: upgrade from a previous version of Mac OS X (this saves all your data and settings); erase and install if you want to eradicate all data on the computer's hard drive; or archive and install, which saves all of your system data to a special folder and puts a clean install of Tiger on your computer (you can copy all of your settings and data from that folder into the new system). After another reboot, Tiger presents a professionally produced welcoming video that leads you through an optional registration process, then you're done. It's at this point that Tiger starts indexing all of the file data and metadata on your hard drive for later use in Spotlight searches. The whole process takes between 15 and 30 minutes, depending on the contents of your hard drive.
If you're not only migrating to Mac Tiger OS but also moving to a new Mac, the Mac OS X Tiger Setup Assistant makes this task, thankfully, much easier than it was in the past. Simply connect the two Macs with a FireWire cable, and the Assistant will transfer all of your personal data, settings, and files. Apple lists more than 200 new features for Tiger, but the list includes many items that aren't really that new, in our opinion. The truly notable changes fall into two distinct categories: user enhancements and technological changes.
The former is what most users will notice, and with good reason. Spotlight, an embedded desktop search feature, indexes your entire hard drive for file data and metadata. This means that you can search for content, editing history, format, size, and more, and not just search text files but also images, calendar events, contacts, e-mail, images, and PDFs. An even more powerful feature enabled by Spotlight is Smart Folders. These are basically saved Spotlight searches; that is, you can create a folder that lists all of the elements on your computer that meet certain criteria, and this folder updates automatically whenever you make changes to the file system. For example, you can have a Smart Folder that shows all items related to Tiger, and when new e-mail arrives that mentions Tiger, the Smart Folder displays a link to that e-mail.
Here we've saved a Spotlight search for the word tiger as a Smart Folder. Any time a new e-mail message, document, PDF, or other item that contains a reference to Tiger is added to the system, a link to that item will automatically appear in the folder.
Also new and prominent is Dashboard, a flashy interface accessed via hot key and populated by widgets, which are single-purpose mini applications, such as a dictionary or a weather chart. Seizing Apple's command of desktop graphics, the widgets appear to fly onto the screen with the touch of a hot key, then they fly off when you tap the key again or click elsewhere on the screen. Widgets can be useful for quick glances at utilities, but longtime Apple users will note that almost every element of this feature clashes with the standardized UI guidelines Apple so carefully built up over the years.
Dashboard appears over a dimmed desktop at the touch of a hot key. You can launch other widgets from the menu at the bottom of the screen, which uses a whole new interface standard. Doesn't look like a Mac, does it?
New is Automator, a standalone application targeted at software developers that offers visual scripting of almost any application and of the OS itself. Though to use it, one must have a grasp of how to manage a step-by-step process that lends itself to automation, the drag-and-drop process offered by Automator will probably open up scripting to millions of new users. Even more powerful is the fact that these scripts, called Workflows, can be saved and shared, potentially opening up a new cottage industry. However, the market will be made up of only Tiger owners; Automator is not compatible with prior versions of Mac OS X.
You can save Automator Workflows as separate applications, which you can share with other Tiger users. Automator also lets you drag and drop files onto the application icon to run the Workflow.
What's under the Mac Tiger OS hood, however, is potentially even more powerful. Tiger has been called by some a "developer's release," and that's especially evident in two new central technologies: Core Image and Core Data.
Core Image is a framework open to all developers; it gives all applications easy access to fast, OpenGL-based visual effects, such as sharpening, blurs, and more. As a result, it could be easy to incorporate Photoshop-like capabilities in every shareware application. In addition, Core Image takes advantage of your computer's graphics card (if it is modern enough), serving to accelerate user interface effects.
Core Data, another framework, allows developers to let the operating system manage data objects and models. This means that instead of every application requiring the developer to build a data model from scratch--and all applications need a data model--developers can have Core Data do the work for them and rapidly design and test applications for the Mac Tiger OS. Together, these developments, plus a similar Core Audio framework, can help deliver the promise of rapid application deployment on this and future versions of Mac OS X. Expecting a clear knockout over Panther, we were surprised to find that Tiger showed only a slight improvement over the previous release of Mac OS X in CNET Labs' tests.
iTunes MP3 conversion (in seconds) (Shorter bars indicate better performance)
With the purchase of Mac Tiger OS, you get 90 days of free telephone support, which is standard for all Apple software products. Apple's techs are well informed on most issues and have the advantage of being versed in your hardware in addition to your operating system. After the 90-day period, phone support is $49 per question.
Mac Tiger OS is also covered under any existing support policy, known as AppleCare, that you may already have on your Mac. The standard duration for AppleCare is one year from the date of purchase, though extended warranties are available, and we recommend them.
Tiger ships with an extensive built-in help system, which offers a thorough set of answers to questions; you can search using a keyword or natural-language query. The system is extensible, and developers of Mac applications usually include help functionality. However, the system doesn't always offer useful answers, and some areas seem to require an active Internet connection; when you're offline, some answers aren't available. If you are online, Apple's own Web site contains exhaustive message boards and Apple's own well-stocked knowledge base.