The Good Norton Save & Restore allows the same functionality as Norton Ghost, plus it offers individual file selection and helpful wizards.
The Bad Symantec does not offer adequate technical support for Norton Save & Restore and misleadingly pitches other Symantec products you may not need.
The Bottom Line Despite a few cosmetic negatives and a general lack of technical support, Norton Save & Restore is a decent backup app.
Norton Save & Restore
Norton Save & Restore is the new, consumer-friendly backup edition of
Installation is similar across all Symantec products. However, this time there is a pause during the installation when a dialog box asks you to validate your hardware in use against the database of drivers stored on the Symantec recovery disc. This good because should you ever need to boot directly from the Save & Restore disc, you'll know that afterward your monitor, mice, and other peripherals will work properly.
This product also has the same look and feel as Symantec's Norton Internet Security line of products, so you'll see a link to the Norton Protection Center above the Save & Restore button. The Norton Protection Center will be confusing for some. For example, Norton had big red Xs over antivirus and firewall protection, yet our test machine was protected--with products from other vendors. Clicking any of the red Xs for "more information" simply delivers you to the Symantec online store and a description of the appropriate Norton solution ( , , and so on). While advertising one's own product line is legit, advertising under the guise of "protection" is misleading when adequate protection already exists.
As previously stated, Norton Save & Restore offers all the functionality of Norton Ghost, plus additional features we'd like to have seen in the last version. Like Ghost, Norton Save & Restore lets you create and restore a compressed image of all your data on your hard drive or any other storage media such as CD, DVD, or USB flash drive. What you get with Save & Restore that you don't with Ghost 10 is the capability to select individual files for either backup or restoration.
Another improvement is the addition of helpful wizards. Say you've never backed up your data before. A wizard within Norton Save & Restore automatically suggests a simple and straightforward weekly schedule, which you can alter to suite your work habits. Click the suggested time, the types of file formats to back up, and the location of the backup, and in a short while you'll have a customized backup schedule. Another wizard helpfully suggests drives available to store your backup and various compression options. We were able to start backing up our 11GB hard drive within a minute; our complete initial backup required 30 minutes.
Unfortunately, at the time of this writing, online FAQ support is virtually nonexistent for Norton Save & Restore, although there are free options for online chat and e-mail. Calling Symantec's technical support remains outrageously pricey. Live technician service is available 24/7, however Symantec will charge you a flat $29.95 per incident.
Cisco speeds up mobile workers' application access
WAAS Mobile software client could overcome the increased WAN-load problems caused by server consolidation, Cisco has claimed.
Microsoft moving closer to Centro
The server software bundle for midsize businesses isn't due until second half of next year, but that hasn't stopped the company from giving it a name.
Buyout could serve both BEA, Oracle
The proposed acquisition could resolve questions about BEA's future growth. Then there's the Carl Icahn factor.
Symantec completes Altiris buy
Acquisition of IT management software company, announced in January, valued at about $830 million.
Vista for the masses
special coverage After long delays, Microsoft is finally releasing the Windows update to consumers. See all of News.com's stories and more.
Tools and tussles for Microsoft Windows
Vista's still in its early days, which means plenty of adjustments for Redmond, its allies and competitors.
Limited choices for Windows XP holdouts
If you're hesitant about making the leap to Windows Vista, expect a hassle trying to find an XP computer on store shelves.
Symantec unveils Vault for enterprise storage
Security giant says Enterprise Vault 7.0 will help IT managers prioritize storage for messages.
The dawn of Vista
special coverage After more than five years of work, Microsoft is finally getting the Windows update out the door.
Vista views: Windows Home Server
Gates officially unveils the domestic digital hub, leading us to ask readers: Do homes really need a server?
Year in review: Microsoft goes 'Live,' pushes Vista
The long slog to Windows Vista neared the finish line, and the company had to begin contemplating life without Bill Gates.
Vista views: Final version's cool features
Now that the code is done, readers tell us what they like about the Windows update.