GoldMine Business Contact Manager

The Good Contains abundant CRM features, including sales tracking and report generation; integrates with several popular business apps, such as Microsoft Outlook; very easy to set up and learn.

The Bad No live phone support.

The Bottom Line When it comes to building and maintaining a hefty contact database, this solid, all-around customer relationship manager is perfect for growing businesses.

Editors' Rating
8.0 Overall

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Review

GoldMine Business Contact Manager

GoldMine Business Contact Manager, the customer relationship management (CRM) app formerly known simply as GoldMine, provides an easy way to create a customer database, update it, and use it to get in touch and follow up with contacts. This version also offers a bevy of contact, sales, and marketing tools such as sales forecasting and report generation--more than enough for most small businesses.GoldMine Business Contact Manager, the customer relationship management (CRM) app formerly known simply as GoldMine, provides an easy way to create a customer database, update it, and use it to get in touch and follow up with contacts. This version also offers a bevy of contact, sales, and marketing tools such as sales forecasting and report generation--more than enough for most small businesses.

Lengthy but uncomplicated setup
You should experience little if any trouble setting up GoldMine, even if your business lacks a dedicated IT department. Simply insert the CD-ROM and answer a few questions that tell the software about how you'll use it, for example, whether it's for an individual or for multiple users. After you install the program, you must register with FrontRange before you can use it. Most other Windows applications don't make you register.

Familiar face
As with many CRM apps, GoldMine's interface looks a lot like Microsoft Outlook's: a taskbar sits on the left side of the work space and menu options line the top. We're impressed with the interface's clean look and its new customizability. You can now create up to 20 customized taskbars for, say, modifying or adding fields to contact records.

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