X

Surviving in Amazon's shadow (pictures)

On Road Trip 2015, CNET visits small businesses in Seattle to learn how they survived the rise of online shopping and get along with the e-commerce giant next door.

Laura Hautala
Laura wrote about e-commerce and Amazon, and she occasionally covered cool science topics. Previously, she broke down cybersecurity and privacy issues for CNET readers. Laura is based in Tacoma, Washington, and was into sourdough before the pandemic.
Laura Hautala
img0795.jpg
1 of 8 Laura Hautala/CNET

The Woolly Mammoth

Matthea Andre took over the Woolly Mammoth, a shoe store opened by her father in 1970, when the rise of online shopping had shuttered many retail outlets on The Ave in Seattle. "We have a lot of loyalty," she says of her customers. An influx of people from a booming tech economy is good for business, she says.

img0821.jpg
2 of 8 Laura Hautala/CNET

Skinperfect

Darla Green says she keeps her skin care salon open with a combination of services and retail. “I don’t want to see Seattle become San Francisco," says Green, who is running for city council in the suburb of Burien.

img0842.jpg
3 of 8 Laura Hautala/CNET

Unique Bridal Boutique

Glenda Curdy says Amazon can't replicate the experience of buying a custom bridal veil in her Burien store.

img0849.jpg
4 of 8 Laura Hautala/CNET

Burien Books

"You can't compete," says Allison Leila Lee-Moore of Amazon. Instead of looking for the best deal, her customers at Burien Books look for the experience of picking a book off the shelves to buy.

img0890.jpg
5 of 8 Laura Hautala/CNET

Twice Sold Tales

"People say 'I don’t need you anymore, I have a Kindle,'" says Jamie Lutton, who co-owns Twice Sold Tales in Seattle's Capitol Hill neighborhood and says she has memorized the plots to more than 500 books. But she also says she loves what Amazon offers as a catalog of books for her customers.

img0898.jpg
6 of 8 Laura Hautala/CNET

Secret Garden Books

"There’s a perception that you can get everything [on Amazon], but that’s not true," says Christy McDanold, owner of Secret Garden Books in Seattle's Ballard neighborhood.

img0916.jpg
7 of 8 Laura Hautala/CNET

Re-Soul

"We see ourselves as doing something different," says Maggie Burns, owner of Re-Soul, a shoe store in Ballard. She brings in shoes from Italy under the Re-Soul brand that can't be bought on major shoe retail websites.

img0927.jpg
8 of 8 Laura Hautala/CNET

Venue

"People want to walk around and pop into places," says Diane McCrae, owner of art boutique Venue in Ballard. Her shop includes artists' studios and Seattle-focused wares.

More Galleries

My Favorite Shots From the Galaxy S24 Ultra's Camera
A houseplant

My Favorite Shots From the Galaxy S24 Ultra's Camera

20 Photos
Honor's Magic V2 Foldable Is Lighter Than Samsung's Galaxy S24 Ultra
magic-v2-2024-foldable-1383

Honor's Magic V2 Foldable Is Lighter Than Samsung's Galaxy S24 Ultra

10 Photos
The Samsung Galaxy S24 and S24 Plus Looks Sweet in Aluminum
Samsung Galaxy S24

The Samsung Galaxy S24 and S24 Plus Looks Sweet in Aluminum

23 Photos
Samsung's Galaxy S24 Ultra Now Has a Titanium Design
The Galaxy S24 Ultra in multiple colors

Samsung's Galaxy S24 Ultra Now Has a Titanium Design

23 Photos
I Took 600+ Photos With the iPhone 15 Pro and Pro Max. Look at My Favorites
img-0368.jpg

I Took 600+ Photos With the iPhone 15 Pro and Pro Max. Look at My Favorites

34 Photos
17 Hidden iOS 17 Features You Should Definitely Know About
Invitation for the Apple September iPhone 15 event

17 Hidden iOS 17 Features You Should Definitely Know About

18 Photos
AI or Not AI: Can You Spot the Real Photos?
img-1599-2.jpg

AI or Not AI: Can You Spot the Real Photos?

17 Photos