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Capital One's $190 Million Data Breach Settlement: You Have Two Days to Claim Your Money

Class members can collect up to $25,000 for lost time and out-of-pocket expenditures, if they move quickly.

Capital One app on smartphone
A 2019 cyberattack exposed the personal data of over 106 million Capital One customers.
Getty Images

More than 106 million US and Canadian Capital One customers had their information exposed in the March 2019 cyberattack of the finanicial business. Plaintiffs in a class action settlement argued that convicted hacker Paige Thompson wouldn't have been able to access Capital One's cloud computing systems if adequate cybersecurity protections were in place.

On Sept. 13, a Virginia court gave final approval to a $190 million settlement resulting from claims Capital One's negligence led to a massive data breach three-and-a-half years ago. The deadline to file a claim in the case -- and get a piece of the payout -- is just days away.

The bank "knew of the particular security vulnerabilities that permitted the data breach" according to their complaint, but did nothing to rectify them and its negligence put millions of people at risk for fraud and identity theft.

Capital One didn't respond to a request for comment. It court documents it has denied any wrongdoing and, in a statement, said it was agreeing to the payout "in the interest of avoiding the time, expense and uncertainty of continued litigation."

Here's what you need to know about the Capital One settlement, including who is eligible for a check, when you need to file a claim, how to file one and how much money you could receive.

For more on class-action cases, find out if you're eligible for money from T-Mobile's $350 million data breach case, Apple's $14.8 million iCloud storage settlement or Sara Lee's $1 million false advertising settlement.

What happened in the 2019 Capital One data breach?

In one of the largest financial security breaches in US history, a hacker accessed the personal information of about 106 million Capital One customers and applicants in March 2019. The massive attack went undiscovered until July 2019.  

Capital One said about 140,000 Social Security numbers and 80,000 US bank account numbers were exposed, as well as birth dates, addresses, phone numbers, credit balances, transactions and credit scores. No login information or credit card account numbers were obtained, the bank said, though one million Canadian credit card customers and applicants had their Social Insurance Numbers revealed, as well. 

Seattle engineer Paige Thompson, a former Amazon cloud employee, was ultimately arrested in connection with the cyberattack. In June 2022, she was convicted of wire fraud and unauthorized access and damage to a protected computer.  Thompson illegally gained access to personal information related to credit card applications dating between 2005 and early 2019 for both personal and small-business accounts, Capital One said. 

"With some of her illegal access, she planted cryptocurrency mining software on new servers with the income from the mining going to her online wallet," the Department of Justice said in a release, adding that Thompson used an alias to brag on social media and online forums about masterminding the attack.

Capital One was also fined $80 million and has agreed to enhance its cloud security standards. The corporation said, when it became aware of the breach, it immediately fixed its servers' vulnerability to forged requests. 

Who qualifies for money in the Capital One settlement? 

Some 98 million applicants and cardholders are qualified to file a claim, according to Capital One, which said it sent letters and emails to members whose Social Security numbers or bank account numbers were exposed in the hack. 

If you think you're eligible but did not receive a notice, you can contact the settlement administrator at 855-604-1811 for assistance.

How much can I receive from the Capital One settlement?

a Capital One bank in New York City

About 140,000 Social Security numbers and 80,000 Capital One account numbers were exposed, along with birth dates, addresses, phone numbers, credit balances, bank transactions and credit scores.

Heather Shimmin/Getty Images

Class members can collect up to $25,000 in cash for lost time and out-of-pocket expenditures relating to the breach, including unreimbursed fraud charges, money spent preventing identity theft and fees to professional data security services.

You can claim up to 15 hours of lost time spent addressing the issue, at a rate of at least $25 per hour. 

The settlement also provides three years of free identity protection services through the Pango Group, including identity monitoring, lost wallet protection, security freeze capabilities, dark-web monitoring, free account restoration, and $1 million in identity theft and fraud insurance. 

How do I file a claim in the Capital One data breach case?

You can file online at the class-action settlement website. You'll need the Unique ID and PIN printed on the notice you received from Capital One in the mail or via email, along with detailed documentation, including receipts, bank statements, voided checks and invoices. (If you lost your notice or never received one, contact the settlement administrator at 855-604-1811.)

You can also print out a paper claim form and mail it in, along with any supporting documentation, to the settlement administrator at:

Capital One Data Breach
Settlement Administrator
P.O. Box 4518
Portland, OR 97208–4518

When is the deadline to file a claim?

The original deadline to file a valid claim in the Capital One case was Aug. 22 but that deadline has been extended to the end of this week, Sept. 30, 2022.

The deadline for exclusion from the settlement to retain the right to pursue separate legal action expired on July 7. 

When will class members receive their payments?

The settlement was given final approval on Sept. 8, but there may still be appeals that slow the process down. The settlement administrator will notify claimants about the timeline for payments.

Payments will be made by either direct deposit or paper check, depending on the method selected.