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Xbox Live down; Microsoft at work on a fix

Company says on its Xbox Live Status page that users are not able to sign in to Xbox Live from an Xbox console or from Xbox.com.

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Don Reisinger
Microsoft

Xbox Live users are unable to access the online-gaming service, Microsoft has confirmed.

The software company has taken to both its Twitter account and its Service Status page to inform users that Xbox Live is experiencing "difficulties." The Xbox Live Status page specifically says that users are currently unable to sign in to Xbox Live from their Xbox 360 or via Xbox.com.

"We are aware of the problem and are working to resolve the issue," Microsoft wrote on the Status page. "We apologize for any inconvenience this may cause and thank you for your patience."

Although Microsoft hasn't said when Xbox Live went down, it appears, based on the complaints on Twitter, that it happened a little over an hour ago. The company's Xbox Live Twitter account also started responding to those complaints around the same time.

CNET has contacted Microsoft for comment on the outage. We will update this story when we have more information.