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Windows 10 freezing your Chrome browser? Microsoft's working on it

Some devices are reportedly freezing after the new Windows 10 April 2018 Update.


Some Windows 10 devices may freeze when running certain programs.

Matt Elliott/CNET

Microsoft just released its Windows 10 April 2018 Update, and some people who installed it are reporting freezing or hanging after launching Google Chrome. The good news: Microsoft is working on a fix and plans to release it in a May 8 update.

Although some people report the issue after launching Chrome, ZDNet reports that Firefox, Office or Visual Studio Code may also cause freezing.

Microsoft acknowledged the problem in a post on its forum and gives a few potential fixes:

  • If you have a computer with a physical keyboard, press the Windows logo key + Ctrl + Shift + B.
  • On a tablet, simultaneously press the volume-up and volume-down buttons three times quickly.
  • On a laptop, close the laptop's lid.

Curious what this Windows 10 April Update is all about? You can read our ranking of the 7 best new features of the Windows 10 April 2018 Update, or our favorite 5 hidden features.

When asked about the bug, Google told CNET that it is aware of the issue and is investigating. Microsoft did not immediately respond to a request for comment.