Verizon iPhone 5 owners bit by Apple's Wi-Fi bug won't be charged for any excess cellular data used as a result, the carrier said today.
iPhone 5 and iOS 6 owners have beensince their release last month. For certain Verizon subscribers, the iPhone would actually use up cellular data while connected via Wi-Fi.
In response,, at least for Verizon iPhone 5 users, that lets them update their devices to resolve the issue.
The bug could've easily racked up data overage charges for Verizon subscribers unaware that they were consuming cellular data. But Verizon is assuring customers they won't have to pay for the snafu.
The carrier sent CNET the following statement today from company spokesman Torod Neptune:
Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.
The steps to apply the software fix are detailed on an Apple support page.
The fix may help Verizon iPhone 5 customers. But the Wi-Fi problem appears to be more widespread.
Several of the complaints on Apple's forums have come from people using an. AT&T subscribers have also noted Wi-Fi issues.
Some users say they can initially connect to their Wi-Fi networks but can't access data. Others have said that the Wi-Fi option is grayed out, preventing them from even establishing a connection.
Verizon iPhone 5 owners may now be happy, but Apple will need to delve further to resolve the full scope of Wi-Fi issues reported by iOS 6 users.
CNET contacted Apple for comment and will update the story if the company responds.
All the latest Apple news, featuring developments on the iPhone, iPad, Macbooks, OS X and much more.
Jun 22Catch the latest iPhone 8 leaks
Jun 22Are you an iPad Pro or Surface Pro? (The 3:59, Ep. 245)
Jun 22Apple's mini MacBook gets it right
Jun 22iPad Pro vs. Surface Pro: 5 ways to choose