Verizon Communications believes it has resolved a problem that delayed e-mail access for potentially hundreds of thousands of the company's Internet customers for three days, according to a spokesman. A problem with a router in a Dallas-area data center on Monday blocked some users from gaining access to their e-mail. Verizon, which expects to have 700,000 digital subscriber line customers alone by the end of the first quarter, says it is difficult to determine how many users were affected because customers could sometimes access e-mail upon retrying later.
Spokesman Larry Plumb said the problem was fixed early Thursday, though access to e-mail will be backed up for hours. "Users can expect to see improvement through the night and tomorrow," Plumb said. In February an administrative error caused e-mail problems for Verizon.