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TV and Movies

UltraViolet is going dark on July 31

The cloud video locker service primarily focused on serving up digital versions of your Digital HD and Blu-ray discs.

Sarah Tew/CNET

If you signed up for the UltraViolet digital movie service during its eight-year stint, chances are you got an email recently with the subject "Important Account Notice: UltraViolet is Closing." If not, check your spam folder, because it's got important instructions on how to rescue copies of your movies from oblivion before July 31, when the service shuts down.

It's not much of a surprise, given that the cross-studio service has gradually been supplanted by the broader Movies Anywhere service over time.

Your movies will still be available through linked retailers, but you still need to make sure they're all associated with one in order to retain access. You can still redeem "UV" codes, but they'll be associated with the individual retailer accounts rather than your UltraViolet account.

Here's the email, with instructions, in full:

We are writing to inform you that the UltraViolet service is planning to shut down on July 31, 2019. You are receiving this message because you signed up for an UltraViolet Library or for a service that created an UltraViolet Library for you.

What does this mean for you?

  • Between January 31 and July 31, 2019
    • You can continue to access your UltraViolet movies and TV shows through the retailer(s) linked to your UltraViolet Library.
    • You can also continue to purchase new movies and TV shows and redeem digital codes by following the redemption instructions. Depending on the retailer, these new purchases and redemptions may or may not be added to your UltraViolet Library.
    • Linking your UltraViolet Library to additional retailers can maximize your access to your Library and help avoid potential disruption.
  • After the shutdown date
    • Your UltraViolet Library will automatically close and, in the majority of cases, your movies and TV shows will remain accessible at previously-linked retailers.
    • You can continue to make online purchases and redeem codes, but these may only be available through that retailer, and will not be added to your UltraViolet Library.

What should you do now?

  • As soon as possible, login at myuv.com and choose Retailer Services to verify the retailers linked to your UltraViolet Library. If your Library is not currently linked to a retailer or if you would like to link to additional participating retailers, select one or more retailers to link to your UltraViolet Library.
  • Don't unlink or close your UltraViolet Library, as UltraViolet and retailers will be working together to maximize your continued access to movies and TV shows.

Look for further communications from UltraViolet and your retailers over the coming months, as some retailers may disconnect from UltraViolet before July 31.

Some details may be updated, so visit myuv.com/faq often for the most current information and answers to frequently asked questions.

Thank you for making UltraViolet part of how you enjoy digital entertainment. Please do not hesitate to contact customer support at customercare@uvvu.com if you have additional questions.

Sincerely,

The UltraViolet Team

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