Troubleshooting Palm synchronization issues: Install differences

Earlier this week we isolated a workaround that is effective on some systems (re-installing the current Mac OS X 10.2.4 combo updater also works for some users), and involves completely cleaning all current Palm files and re-installing a fresh copy. The workaround was initially discovered by a Palm technical support representative, and involved deleting every Palm-related system file.

Previously we reported that using the version of Palm's software included on the manufacturer's CD, rather than downloaded from Palm's Web site, will prevent synchronization failure in some cases. MacFixIt reader Mathue compiled a list of the Palm files installed from both sources, and notes their differences. The differing versions could explain some reported synch problems. Notice that even when the versions match, in some cases the file sizes do not:

• Download version: Transport Monitor v3.0.0 208,941 bytes March 2002 created date
• Off CD: Transport Monitor v3.0.2 210,072 bytes April 2002 created date

• Download version: Palm Desktop v4.0 7,987,602 bytes March 2002 created date
• Off CD: Palm Desktop v4.0 7,945,137 bytes April 2002 created date

• Download version: Hotsync Manager v3.0.0 1,973,726 bytes March 2002 created date
• Off CD: Hotsync Manager v3.0.2 1,974,857 bytes April 2002 created date

• Download version: Conduit Manager v3.0.0 1,093,887 bytes March 2002 created date
• Off CD: Conduit Manager v3.0.0 1,064,075 bytes April 2002 created date

Feedback on this issue? Drop us a line at late-breakers@macfixit.com.

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