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Telstra to invest AU$250m in network after high-profile outages

Telstra might have coughed up free data for customers after a number of "embarrassing" network outages this year, but now the telco is focusing on long-term solutions.


After a number of network outages that left Telstra red faced this year, the telco has announced a AU$250 million investment to improve "network resilience" and increase capacity across its network nationwide.

In February, Telstra admitted that a significant number of customers were left disconnected after an "embarrassing human error" knocked out its network. The telco was hit with similar issues a month later. Both incidents led to widespread customer criticism, with Telstra offering "free data days" to make the peace.

Now, Telstra CEO Andy Penn is promising cold hard cash to fix the problem.

The AU$250 million will be spent on "enhancing the mobile network's resiliency," improving reliability in Telstra core network and increasing ADSL broadband capacity to meet increasing demand.

It's not new money -- Telstra's total spend for the next 6 to 12 months remains the same. But speaking to media today, Penn said Telstra was "prioritising" network improvements with this investment, though he didn't confirm how much the telco had originally set aside.

But there was an indication that the telco was keen to make up for embarrassing problems in the past.

After reiterating that Telstra had gone through "a very, very long period of no issues of this magnitude," it had faced "two or three incidents" that had caused a "more widespread impact" than before.

"We continue to be very committed to keeping our network leadership position," he said. "We take this very seriously."