Can T-Mobile unshackle customers from rival carriers' early termination fees? That could very well be behind T-Mobile's latest secret initiative, "Project Houdini," according to TmoNews.
A source close to the blog says that T-Mobile's project will give switching customers up to $350 in credit for leaving another provider. Reportedly, the deal would be aimed at families with up to five lines of service. What's more, it would not matter if each line had its own contract end date.
The tipster says new customers would receive instant credits for trading in their current smartphone. Once a copy of the final bill is turned over, T-Mobile would issue a credit to offset early termination fees (ETFs).
T-Mobile's CEO John Legerethat its Uncarrier 4 event will "eliminate another customer pain point." Making the early termination fees that often tether subscribers to their carrier disappear would absolutely draw more customers to T-Mobile.
While ETFs have certainly become a costly thorn in the side of unhappy customers, we should keep this report firmly in the rumor column. Besides, if Sprint ultimately, as another huge rumor suggests, who knows what would happen to T-Mobile's boldly competitive strides.