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Sprint PCS opens EarthLink portal

The cellular carrier gives EarthLink's five million customers access to their e-mail and the Web for free, a move it hopes will prompt them to try out high-end wireless services.

Ben Charny Staff Writer, CNET News.com
Ben Charny
covers Net telephony and the cellular industry.
Ben Charny
2 min read
Sprint PCS has begun an aggressive effort to lure Internet service provider EarthLink's five million customers into using more advanced cell phones and wireless services.

EarthLink customers can now view their e-mail and their personalized Web pages on some Sprint PCS cell phones, according to details of a service unveiled Thursday.

Only people who subscribe to both EarthLink and Sprint PCS can use the free service. A Sprint PCS representative did not disclose how many customers the two companies have in common.

Like most of its U.S. wireless carrier competitors, Sprint has had problems convincing America's cell phone owners to upgrade to more expensive handsets that are compatible with new services such as photo mail, downloadable games and better-quality ring tones. Sprint's rivals have reported similarly low subscriber success rates.

To spur interest, cell phone service providers have begun focusing on putting familiar features and brands such as EarthLink into their service range. Carriers believe that such features and brands can act as "training wheels" to ease subscribers into more complex and financially lucrative services, according to Alan Reiter, an analyst with consulting company Wireless Internet & Mobile Computing.

As a result of Thursday's announcement, Atlanta-based EarthLink will be competing with Yahoo, which already makes access to its e-mail and Web portal available to Sprint PCS customers.

Microsoft could also join the competition soon. Many of Sprint's rivals, including Verizon Wireless, make Hotmail, MSN Messenger and other Microsoft-owned services available to subscribers. Sprint PCS is expected to respond soon with its own version of the software giant's messaging products.