In the past I've found Sprint's customer service lacking on many levels, however, this week I've had three very nice technical support experiences.
I had requested over a week ago that my free service from Sprint be canceled so I could put the Pre on my own account to more fully experience it's features. I got an email saying they would turn it off last Tuesday night, but as of this Monday morning the service was still connected. I finally turned the phone back on, knowing I would enjoy using the Pre on my trip. And I did. For the first 3 hours.
When I got off the plane and turned my phone back on, my service had been disconnected. More than a little annoyed I canceled my call forwarding and pulled out the old Samsung Instinct, thankful I'd heeded my husband's advice to bring it along, just in case.
The next morning I got on the phone with Sprint's customer service. The first person I talked to was very helpful, spoke English well, and almost had my service transferred when I lost the connection due to me being in a bad service area. I called back and got an equally helpful woman who had me connected and ready to make calls within 5 minutes. She was amazing!
I was told my data connection could take up to an hour to begin working, but that I should be able to make calls right away. She was correct, I could make calls!
However, after a full day my data connection still wasn't working.
When I got home I jumped online to chat with a Sprint Customer Service Rep and she advised me to refresh the data connection from within the phone's settings. Once I completed the 3 or 4 short steps, my data connection worked.
While I hate that I had so many problems to begin with, I applaud Sprint's Technical and Customer Service folk for being friendly, helpful, and knowledgeable.