Some users still cannot access embedded QuickTime content in Web browsers

The dreaded question mark.


Users continue to report an issue where they cannot playback embedded QuickTime content in Web pages after updating to QuickTime 7.2.

One reader writes:

"Hi, up to now, there is no reliable solution for the question mark problem (cannot playback embedded Web QuickTime content, QuickTime logo with question mark) with QT 7.2 and the Flash Player (I tried all the recommended fixes)."

Our previously reported fix for this issue is as follows: quit Safari (or your current browser) and look in the /Library/Internet Plug-Ins directory (this is the Library folder at the root level of your hard drive, not the one inside your home user directory). Try removing the following files from that directory:

  • VLC Plugin.plugin
  • QuickTime plugin.plugin

Restart your browser and check for persistence of the issue.

If the problem is not resolved, a different plug-in may be causing the issue. Keep removing files from this directory (start with any third-party plug-ins present) until the issue disappears.

Also, make sure that the content you are attempting to play isn't Flash media that is being played through QuickTime. See this tutorial for more.

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