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Short Take: More customer support from EarthLink

ISP Earthlink launched a program to improve its customer support system. Dubbed "Guardian Angel," the program will contact users whose accounts are inactive; a usage pattern survey indicated that EarthLink customers were not using their accounts because of difficulty logging on.

Paul Festa Staff Writer, CNET News.com
Paul Festa
covers browser development and Web standards.
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Paul Festa
ISP launched a program to improve its customer support system. Dubbed "Guardian Angel," the program will contact users whose accounts are inactive; a usage pattern survey indicated that EarthLink customers were not using their accounts because of difficulty logging on.

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