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Short Take: Compaq, Genesys form call center partnership

Compaq will pair its ProLiant servers with Genesys' computer telephony integration (CTI) applications to offer mission-critical call center solutions on open, industry-standard platforms. CTI integrates business information with telephone and other communications media, enabling improved response time, callback options, and even Internet-based customer service, among other capabilities. Compaq and Genesys signed an agreement earlier this month, but have not announced specific products or services.

Compaq will pair its ProLiant servers with Genesys' computer telephony integration (CTI) applications to offer mission-critical call center solutions on open, industry-standard platforms. CTI integrates business information with telephone and other communications media, enabling improved response time, callback options, and even Internet-based customer service, among other capabilities. Compaq and Genesys signed an agreement earlier this month, but have not announced specific products or services.