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Short Take: Apple invests in customer support

Apple Computer said it will use technology from Kanisa to provide online customer service and support to Mac customers. The pair will create a customized version of Kanisa ESP, which is used to help customers access information based on their specific problems. Additionally, Apple will invest $15 million in Kanisa.

    Apple Computer said it will use technology from Kanisa to provide online customer service and support to Mac customers. The pair will create a customized version of Kanisa ESP, which is used to help customers access information based on their specific problems. Additionally, Apple will invest $15 million in Kanisa.