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AOL is in hot water with subscribers again. The problem, which netted some new customers hundreds of dollars in service charges, appears to have been caused by a glitch in new Packard Bell computers, according to a report by the Sacramento Bee. Software that came installed on the computers automatically connected users to an AOL phone line that costs $6 an hour instead of connecting them to a toll-free phone number. AOL has promised to refund affected customers.