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Foldable Phones

Samsung reportedly asks for Galaxy Fold review units back over screen issues

Reviewers' time with the Galaxy Fold is apparently over until the final production units come in.

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Samsung is reportedly seeking the return of its Galaxy Fold review units.

Sarah Tew/CNET

Having already delayed the Galaxy Fold's April 26 launch, Samsung is now reportedly retrieving review units after problems arose with screens on some of the foldable phones.

The company is asking reviewers to send the sample phones back, Reuters reported, citing an anonymous source, after some of them highlighted screen issues last week. Samsung had initially told CNET that its review period would last 10 days before the Fold was to be returned, leaving just a few days' gap between the return date and the original delivery date of the Galaxy Fold we ordered.

The problems affecting the $1,980 devices included screen damage, flickering and (in a single reported case) a bulge. CNET's Galaxy Fold review unit remains undamaged.

"We will take measures to strengthen the display protection," Samsung said in a statement Monday. "We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold."

This reaction suggests that the company has learned from the 2016 Note 7 debacle, in which exploding batteries forced the company to discontinue that model.

Meanwhile, other foldable phones, including Huawei's Mate X and a rumored reconfiguration of the Motorola Razr, are poised to hit the market in the coming months.

Read: Galaxy Fold "loss" could be Mate X and foldable Motorola Razr's gain

First published April 23, 3:28 a.m. PT.
Updates at 3:47 a.m. and 8:25 a.m. PT: Added more details.

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