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Razer nixes support for Nextbit Robin phone for good

Razer acquired Nextbit and its cloud-friendly Robin phone earlier this year. But now it has shut down customer support for the device.


The Robin flies away for the last time.

Josh Miller/CNET

When the Nextbit Robin launched as a Kickstarter campaign in 2015, it reached its funding goal within hours. Many people were interested in a phone that primarily used cloud storage as a method to store photos, videos and apps. Fast forward to now and the Robin has officially flown the nest.

Razer, which acquired Nextbit on January 2017, announced Tuesday that it will stop warranty and customer support for the phone. However, it will continue software and online forum support through February 2018, which Razer also said in an interview with CNET earlier this year.

As per the statement:

"Rebels, effective August 1, 2017, we will be shutting down support for Robin. Although you won't be able to reach us by phone or chat anymore, any outstanding RMA tickets will be handled via email. Remember, you can still refer to our self-help section here, or get help from other Robin users on Razer Insider. If you purchased your Robin through a third-party reseller, please contact them for any inquiries."

Razer is said to be making a phone of its own that is tailored for "hardcore gamers," and could still benefit from the Nextbit acquisition despite ceasing sales of the Robin. The Nextbit team includes Google and HTC alumnus, and Razer announced a partnership with the European and Hong Kong carrier Three earlier this May

Editors' Note: Updated on August 3, 2017 with clarification from Razer regarding the type of support.