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ZoneAlarm glitches hit Eudora, McAfee users

Update to Zone Labs' security software interferes with Eudora e-mail client, McAfee antivirus software. Fix is available.

Zone Labs has fixed a bug in a recent upgrade to its security software that is causing trouble for some Eudora and McAfee users.

The problems relate to ZoneAlarm 6.5 products released last week, the company said Tuesday. One glitch means the software won't install alongside McAfee antivirus products, while another interferes with date and time stamps in Qualcomm's Eudora e-mail client. Users had complained about the issues in Zone Labs' forums, a representative for the San Francisco-based security software maker said

All English-language versions of the products are affected. Zone Labs, part of Check Point Software Technologies, on Tuesday released software updates for all its ZoneAlarm products to address the problems.

"The update is live on the Web site," the Zone Labs representative said. "It will also be pushed out to existing customers--if they have automatic updates--in a rolling release schedule."

The conflict with the McAfee software was caused by a security feature in the ZoneAlarm products, the representative said. Installation is halted by a protection mechanism that kicks in when a known incompatibility exists between ZoneAlarm and another software program. "In this case, this was in error, as no incompatibility exists," the Zone Labs representative said.

People who don't have automatic updates can download the latest version of ZoneAlarm products from Zone Labs' Web site. The 6.5 versions includes some innovative features, including some that promise to help protect people against identity fraud on the Internet as well as offline.