Ticketmaster says credit card data may have been stolen in UK breach
The company spots malicious software on one of its customer support products that's hosted by a third party.
Marrian ZhouStaff Reporter
Marrian Zhou is a Beijing-born Californian living in New York City. She joined CNET as a staff reporter upon graduation from Columbia Journalism School. When Marrian is not reporting, she is probably binge watching, playing saxophone or eating hot pot.
A security breach has compromised Ticketmaster UK's customer database.
The online entertainment retail service said Wednesday that personal information and credit card data from customers in the UK and other countries may have been stolen. The Associated Press first reported the news.
The company discovered malicious software on a customer support product hosted by Inbenta Technologies, which is a third-party artificial intelligence tech supplier.
Ticketmaster UK said it disabled the Inbenta product as soon as it spotted the breach on Saturday. The company said less than 5 percent of its global customers had been affected, but customers in North America were untouched.
"If you have not received an email [from us], we do not believe you have been affected by this security incident based on our investigations," the company said in a blog post. "Forensic teams and security experts are working to understand how the data was compromised."
Ticketmaster UK isn't the first online retail service recently hit by a data breach. A similar attack targeted Best Buy, Delta Airlines, Sears and Kmart in April. Customers' names, addresses and credit card information might have been stolen by hackers, but the companies didn't confirm how many customers were affected or any personal information was actually stolen in those breaches.
A Ticketmaster spokesman said the company has no additional comment.
First published on June 27, 2:36 p.m. PT.
Updates, June 28, 1:29 p.m. PT: Adds Inbenta Technologies CEO Jordi Torras statement.
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