Ticketfly still down four days later, 26 million users potentially affected

Personal information, including email and home addresses, was reportedly stolen.

Abrar Al-Heeti Technology Reporter
Abrar Al-Heeti is a technology reporter for CNET, with an interest in phones, streaming, internet trends, entertainment, pop culture and digital accessibility. She's also worked for CNET's video, culture and news teams. She graduated with bachelor's and master's degrees in journalism from the University of Illinois at Urbana-Champaign. Though Illinois is home, she now loves San Francisco -- steep inclines and all.
Expertise Abrar has spent her career at CNET analyzing tech trends while also writing news, reviews and commentaries across mobile, streaming and online culture. Credentials
  • Named a Tech Media Trailblazer by the Consumer Technology Association in 2019, a winner of SPJ NorCal's Excellence in Journalism Awards in 2022 and has three times been a finalist in the LA Press Club's National Arts & Entertainment Journalism Awards.
Abrar Al-Heeti
2 min read
Woman using a laptop computer in darkness with her hands illuminated by the computer screen isolated on black background

Ticketfly's site has been down since May 31 at 6 a.m. ET.

Alex Maxim / Getty Images

Four days after being hacked, Ticketfly's website is still down. 

Last week, the online ticketing service was "the target of a cyber incident," in which a hacker stole users' personal information and posted some of it online. The hacker also left a message on the service's website reading: "Your security down, I'm not sorry. Next time I will publish database." 

Troy Hunt, who runs hack monitoring site "Have I Been Pwned?", said the database files contained more than 26 million unique email addresses, a figure that was earlier reported by Motherboard. The databases included home and billing addresses, as well as phone numbers for most users. The data didn't include credit card numbers or passwords.

"Some customer information has been compromised as part of the incident, including names, addresses, emails, and phone numbers of Ticketfly fans," a company representative said. Ticketfly consulted third-party forensic and cybersecurity experts to make the determination, the representative said.

"We understand the importance our customers place on the privacy and security of their data and we deeply regret any unauthorized access to it. This is an ongoing investigation and we will continue to provide updates as appropriate."

Ticketfly also posted an FAQ page on the cyber incident. 

Separately, Eventbrite, which owns Ticketfly, appeared to be operating normally. Eventbrite bought TicketFly from Pandora for $200 million in 2017Pandora had purchased Ticketfly for $450 million in 2015

Other companies have also been targeted by hackers taking advantage of cybersecurity vulnerabilities. TaskRabbit temporarily shut down its app in April as it investigated a security breach and recommended that users change their passwords.