Esther Schindler over at CIO.com has a great interchange between a company's technical support and one of its customers. If your tech support even remotely resembles this, it may well be time to fire everyone and start over.
The star in this is the customer, who ends by saying:
Twenty-five years of programming has taught me to recognize an infinite loop when one falls on me. And fifty years of life has taught me to recognize the terminally insane, as well.
Please do continue to talk in circles. You've finally become more entertaining than infuriating.
Read and enjoy. Well, "enjoy" might be the wrong word, but read, all the same.