CNET también está disponible en español.

Ir a español

Don't show this again

Mobile

Pixel 3A and 3A XL users complain of phones randomly shutting down

One user says Google suggested a factory reset to fix the issue with its latest Pixel phone.

google-pixel-3a-camera-hardware

The Google Pixel 3A and 3A XL keep shutting down randomly, users say.

Google Pixel 3a and 3A XL phones have been randomly shutting down, some users say.

According to one post on Reddit, the phone continually dies, and each time it requires a hard reset by holding the power button down for 30 seconds.

"I had three shutdowns yesterday, including overnight, causing me to miss my wake alarm," the post said. "And another shutdown tonight."

Another Reddit user said they called Google support after their Pixel 3a was shutting itself down once a day, and were told to do a factory reset.

As reported by Android Police, one Pixel user said whenever they connect to their work Wi-Fi network and let the phone sit for around 10 minutes, it requires a reboot.

Google didn't immediately respond to a request for comment.

Issues in previous versions of the Pixel have caused trouble for Google, with the tech giant last week agreeing to a $7.25 million settlement in a class-action lawsuit brought by owners of its original Pixel and Pixel XL smartphones.

The affected phones in the settlement were manufactured prior to Jan. 4, 2017. Owners sued Google in February 2018 after alleging they were intentionally sold faulty phones.

The original complaint said hundreds of customers had "severe microphone issues."

The Google Pixel 2 XL experienced burn-in issues later in 2017.

Now playing: Watch this: What you should know about Pixel 3A
6:36
Mentioned Above
Google Pixel 3A (purple-ish)
CNET may get a commission from retail offers.