Here at Webware, we are occasionally guilty of neglecting our real-world friends who use real-world platforms. We talk about Twitter and we forget that about 0.0001 percent of the population uses it. But nearly every working stiff still uses a business phone. For those of you still struggling with a barrage of incoming office phone calls (Luddites), we have this review for you: Phonesheet.
This is a simple Web-based service that lets you take a call and record who called, when, and why. Then you, or anyone else in the office you give the access to, can see the board, and can mark the call as completed when it is handled. Very simple, and a good use of shared connectivity (the Web). It's a nice app for an individual trying to keep up with their phone log.
If you have an assistant handling calls for you (Double Luddite! And, yes, we're envious), it can help with the back-and-forth over returning phone calls. It beats e-mail and even Twitter for managing and recording a call list. We like how it archives everything. However, the app doesn't work for a multi-person office, since you cannot filter out the calls that are just for you or your job. Also, the service doesn't hook into PBXs to grab Caller ID, nor will it send alerts out via e-mail or IM. There's not even a place in the entry field to record a caller's e-mail address. And there's no mobile interface.
We like what this app is getting at, but it costs $15 a month (after a 30-day free trial). That's extremely high for this functionality, despite the app's basic usefulness and pleasing simplicity.