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Phones

Other Pre Users Speak Out: Part I

I asked Pre users at PreCentral.net what they would say to Sprint/Palm about their user experiences over the past month, and here's what they said (more to come in future posts).

I asked Pre users at PreCentral.net what they would say to Sprint/Palm about their user experiences if they had the opportunity, and here's what they said (more to come in future posts).

User "jimhuff" had the following to report:

I switched to Sprint from AT&T just to get the Pre. I'm extremely happy with the phone out of the box and I'm excited about it's potential. My salesman at the corporate store is great and I've had several good experiences with customer service on the phone. I really got the sense that good service was their goal. However, I will continue to be disgruntled with Sprint until they stop their corporate greed-based policy of charging $0.20 per minute for call forwarding.

User "tami60429" said s/he "really, really like(s) the Pre" and offered the following suggestions:

1. Make sure all Sprint stores are aware of the current issues, such as the loose battery problem, and what the resolution is. I had to explain and demonstrate the problem and show them how I added a folded up piece of paper to correct. They replaced the phone rather than just the battery. Not a huge problem, this is a suggestion.

2. Make sure employees know exactly what is backed up and restored to a new phone. I was told I would get everything and all settings and that was not the case. For example, I had to turn off location services, did not get my pictures and shortcuts I added to the launcher.

3. I am very much missing the ability to change my e-mail notification.

Pre user "enOx" reports:

I had a loose battery after a while of using the phone. I went to sprint store and the technician did something to the phone and now there is no loose battery anymore and my phone does not shut down randomly while opening slider.

And "Meyerweb" said:

My comment to sprint would be that they need more flexibility in plans. To force everyone on a share plane to get data, because one person has a Pre, is unreasonable, and will likely keep me from buying one any time soon.

Thanks to everyone who responded to my call for input. I'll include more of your feedback in a future post!