The operator halted sales of the popular handset on Friday. According to a spokesperson, sales will resume when a software fix becomes available, though no date was given.
"Orange UK is committed to providing the BlackBerry Bold to its customers in the U.K.; however, Orange UK and (BlackBerry manufacturer) RIM are currently working on providing a maintenance release of software to address some reported 3G-related concerns," a statement from Orange on Monday read.
"Although the reported 3G concerns have been limited to a minority of Orange customers in the U.K., Orange UK and RIM both take customer concerns very seriously and felt it was prudent to introduce a maintenance release of software for Orange UK customers," the statement continued. "Orange UK and RIM apologize to customers for any inconvenience and expect to provide a software maintenance release soon."
The company declined to give details to ZDNet UK about the problem. The BlackBerry Bold is the first in RIM's line of smartphones to include high-speed 3G, or HSDPA, connectivity.
David Meyer of ZDNet UK reported from London.