Seeking to ride the wave of popularity for the Windows NT operating system, Oracle (ORCL) today announced plans to spend up to $2 million to improve technical support to customers that run its software on the Microsoft platform.
The money will go to train Oracle technical support analysts in United States, Europe, Australia, South America, Japan, and China, the company said. It also has signed up with international training company Global Knowledge Network to conduct the classes and prepare Oracle's support engineers and product specialists for Microsoft NT certification.
"We have several hundred analysts trained today; our goal is to NT-certify 1,500 analysts," Oracle spokesman Robert Pearson said. He added that the training initiative focuses on NT version 4.0 and started in February, running through May of next year.
Pearson said the move to beef up NT support comes in response to growing service requests from customers. He noted the company has been fielding an additional 500 service requests per month since January 1996.
Oracle said it has supported Windows NT for the past three years. Products that run on the system include Oracle7 database, Oracle WebServer, InterOffice groupware, and development tools such as Designer/2000.