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Oracle, EMC set up joint support center

Stephen Shankland Former Principal Writer
Stephen Shankland worked at CNET from 1998 to 2024 and wrote about processors, digital photography, AI, quantum computing, computer science, materials science, supercomputers, drones, browsers, 3D printing, USB, and new computing technology in general. He has a soft spot in his heart for standards groups and I/O interfaces. His first big scoop was about radioactive cat poop.
Expertise Processors, semiconductors, web browsers, quantum computing, supercomputers, AI, 3D printing, drones, computer science, physics, programming, materials science, USB, UWB, Android, digital photography, science. Credentials
  • Shankland covered the tech industry for more than 25 years and was a science writer for five years before that. He has deep expertise in microprocessors, digital photography, computer hardware and software, internet standards, web technology, and more.
Stephen Shankland
Database seller Oracle and storage specialist EMC announced they will set up a Joint Service Center with staff from both companies to provide support to their mutual customers, the companies said Monday. There are more than 20,000 systems using products from both companies.

The support center will be located in Hopkinton, Mass., where EMC has its headquarters, the companies said. The center will allow engineers to replicate customers' environments to track down problems.