Nikon D5000 won't turn on? It's not you, it's broken
Nikon issues a service advisory offering free repairs for models with electrical system problems.
Lori Grunin Senior Editor / Advice
I've been reviewing hardware and software, devising testing methodology and handed out buying advice for what seems like forever; I'm currently absorbed by computers and gaming hardware, but previously spent many years concentrating on cameras. I've also volunteered with a cat rescue for over 15 years doing adoptions, designing marketing materials, managing volunteers and, of course, photographing cats.
Expertise Photography, PCs and laptops, gaming and gaming accessories
Bought a Nikon D5000 and can't figure out why it won't work? Are your symptoms:
- The camera cannot be operated when the power switch is on, even with a fully charged battery.
- The camera cannot be operated with the EH-5a AC adapter connected through the EP-5 power connector and the power switch on.
Nikon's there for you. The company issued a statement promising to post a list of affected serial numbers on July 23 (you'll be able to find it on this service advisory page), and perhaps more importantly, details on how it will streamline the process:
Preparations are under way at a special Nikon repair facility to streamline the processes associated to the solution and Nikon will be equipped to correct D5000 cameras at this facility, beginning July 23, 2009. Service related to this issue, including the cost of shipping affected D5000 cameras to Nikon, as well as their return to customers, will be free of charge. To further minimize customer inconvenience, Nikon will return serviced cameras to customers promptly, employing (whenever possible) transportation that limits transit time to two days.
Although not shipping defective cameras would have been better, at least Nikon seems to be responding quickly and appropriately.