New iPhone: what a debacle

This iPhone launch disaster is truly unbelievable.

Dave Rosenberg Co-founder, MuleSource

Dave Rosenberg has more than 15 years of technology and marketing experience that spans from Bell Labs to startup IPOs to open-source and cloud software companies. He is CEO and founder of Nodeable, co-founder of MuleSoft, and managing director for Hardy Way. He is an adviser to DataStax, IT Database, and Puppet Labs.

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Dave Rosenberg

July 11, 2008 2:13 p.m. PT

I can't even believe what an unbelievable debacle the new iPhonesales/activation process has been.

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As an Apple fan boy I find it hard to believe that this could even happen, but anyone who has dealt with AT&T should have expected something crazy to occur. Someone in the office here mocked me for running out and buying Leopard when it came out, but at least then I knew I was just dealing with Apple--no horrific cellphone carrier experience to deal with.

Matt points out that maybe this is greed on Apple's part, it's insane that Apple refused to let customers purchase the phone directly from Apple stores. And it's even crazier that the company hasn't yet released a statement explaining it.

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