Network problems continue to plague Bank of America
Network connection problems slow the online banking service to a crawl for its fourth-straight day of sporadic outages and slow service.
The site slowdown affected only California customers on Friday, unlike Thursday's hour-long, nationwide outage, company representatives said. California customers faced similar difficulties accessing the site Tuesday and Wednesday.
"Our techs are working on the problem rapidly," company spokeswoman Eloise Hale said. "We know our customers are being inconvenienced."
Hale blamed the site's slow response on the same network problems that slowed service earlier in the week and caused Thursday's outage. She denied that Bank of America is experiencing a hacker attack and said that the company had not performed any upgrades to the site recently that might have precipitated the slowdown or outage.
The company's online banking site for California customers was down for about three hours Thursday and went down again in the afternoon, company representatives said. Meanwhile, the company's online banking services suffered a nationwide outage from at least 11:45 a.m. PT to 12:45 p.m. PT, company representatives said.
The outages come after Bank of America's California online banking customers experienced problems for two days while using the site. Although the California banking site did not suffer an outage on Tuesday or Wednesday, the same network problems slowed the delivery of pages and made it difficult for many customers to log on to their accounts.
On Friday, customers were timed out on their Web browsers before being able to access their accounts.