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Netflix goes postal

Company appoints former postmaster general as its COO to help bolster its mail-intensive business.

Netflix has appointed a former postmaster general as its chief operating officer to help bolster its mail-intensive business. Bill Henderson, the former postal chief, will replace Tom Dillon, who plans to retire in April, the online DVD rental service said Wednesday.

Netflix is working to distribute movies over the Internet in the future, but the U.S. Postal Service remains its sole delivery method today. The company ships more than 1 million DVDs a day from 37 distribution centers in the U.S. and touts one business-day delivery. Henderson will ensure "that our service levels are a linchpin of the Netflix customer experience," Netflix said in a statement. The company is currently settling a class action lawsuit that alleged it broke service level agreements, including one-day delivery.