Net shopping's mixed bag
Though holiday predictions are optimistic for online stores, a new study shows many sites are sorely lacking in customer service.
Though predictions are optimistic for online stores this upcoming holiday season, a new study shows many sites are profoundly lacking where customer service is concerned.
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Customer service lacking online Customer service on the Web leaves much to be desired, with 42 percent of surveyed sites dropping the ball, a new study finds.
Net stores to lure holiday buyers
AOL, Excite eye holiday shoppers |