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Net shopping's mixed bag

Though holiday predictions are optimistic for online stores, a new study shows many sites are sorely lacking in customer service.

Though predictions are optimistic for online stores this upcoming holiday season, a new study shows many sites are profoundly lacking where customer service is concerned.

Customer service lacking online
Customer service on the Web leaves much to be desired, with 42 percent of surveyed sites dropping the ball, a new study finds.

Net stores to lure holiday buyers
Increasing numbers of shoppers are expected leave the car in the garage and click through virtual malls and Web storefronts to find gifts.

AOL, Excite eye holiday shoppers
update With the holiday season around the corner, Web portals are beginning to take on the shopping masses, touting convenience above all.