i2 delaying software to work out kinks
The software maker says its decision is based on a "hard-core focus on customers right now." After taking hits in the past, has the company learned its lesson?
i2 said Thursday that it would postpone by six months the next major release of its manufacturing planning software, version 6.0, to ensure its products are free of bugs and glitches. The company had planned to release the software over the summer and is now aiming for the end of the year.
"The main reason behind the decision is just being consistent with i2's hard-core focus on customers right now and making sure everything is as perfect as it can be for customer satisfaction," an i2 representative said.
The company does plan to release an interim upgrade of its application this summer.
Several disaffected i2 customers have publicized their problems getting the company's applications to work. Last year, Nike accused i2's software of bungling its shoe manufacturing operations. i2 shares tumbled after Nike said it would miss its third-quarter earnings targets and partially blamed the software maker.
This year, German industrial manufacturer Siemens said an i2 application it had purchased performed inadequately. After i2 missed the deadline for fixing the problem, Siemens built its own application.
The decision to delay the product release came from i2's new management. i2 Chairman Sanjiv Sidhu replaced Greg Brady, who resigned as chief executive amid a warning of sharply lower sales. Sidhu said recently that a big part of getting i2 back on track would be by focusing on customer service.
Database software giant Oracle angered customers when it released a version of its business applications in 2000 that had bugs. Last month, Oracle Chief Executive Larry Ellison pledged improved service to hundreds of customers gathered at an Oracle conference.