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GoPro hits return home on Karma drone with recall of 2,500 units

In a small number of cases, the quadcopters lost power during operation, says GoPro.

Joshua Goldman Managing Editor / Advice
Managing Editor Josh Goldman is a laptop expert and has been writing about and reviewing them since built-in Wi-Fi was an optional feature. He also covers almost anything connected to a PC, including keyboards, mice, USB-C docks and PC gaming accessories. In addition, he writes about cameras, including action cams and drones. And while he doesn't consider himself a gamer, he spends entirely too much time playing them.
Expertise Laptops, desktops and computer and PC gaming accessories including keyboards, mice and controllers, cameras, action cameras and drones Credentials
  • More than two decades experience writing about PCs and accessories, and 15 years writing about cameras of all kinds.
Joshua Goldman
Watch this: GoPro recalls Karma drones because of power problems
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Joshua Goldman/CNET

GoPro on Tuesday recalled of its Karma drone following the discovery that, in a small number of cases, the quadcopters lost power during operation.

The camera maker sold approximately 2,500 Karma drones to consumers since October 23. In the recall announcement, GoPro said there have been no related injuries or property damage reported.

Replacements are not being offered, though GoPro plans to resume shipment of the Karma -- its first foray into drones -- as soon as the issue is resolved. Owners can get a full refund by returning it to GoPro or their place of purchase. To participate in the recall, visit GoPro site.

The company is working closely with US Consumer Product Safety Commission and Federal Aviation Administration while it investigates the issue, said GoPro Founder and CEO Nicholas Woodman. "We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible," he said in the statement.

The recall hits on the heels of a poor third-quarter earnings report for the company, where it showed a loss of 60 cents a share on $241 million in revenue. Analysts were expecting a loss of 35 cents per share on $319 million in revenue. GoPro also dropped its full-year revenue guidance to $1.25 billion to $1.3 billion, down from $1.35 billion to $1.5 billion.

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