Google+: About 1 million feedback messages so far
Wondering why Google didn't respond to your thoughtfully written Google+ feedback? Because it's only one among many, many such messages.
- Shankland covered the tech industry for more than 25 years and was a science writer for five years before that. He has deep expertise in microprocessors, digital photography, computer hardware and software, internet standards, web technology, and more.
Your mother may think you're one in a million, but when it comes to Google+ feedback, you're just one among a million.
Google+ has a feedback tool, complete with an automatic screenshot ability that lets people redact sensitive information and a mechanism to detect which browser a person is using, and various Googlers encountering criticism have encouraged people to use the system. But in explaining why Google doesn't reply to feedback about Google+, Bradley Horowitz, the vice president in charge of the project, had this to say today:
We've probably received a million pieces of feedback. Literally. We're not going to be able to thoughtfully respond to all of them, but we do have a means of collecting them, aggregating them, triaging them, etc. Your feedback matters, and is appreciated. But I regret that we're not going to be able to personally acknowledge every bug report or suggestion.
Horowitz offered this among comments to a post by Tim O'Reilly, the chief executive of O'Reilly Media, who is interviewing Horowitz today.