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Glitch hits AT&T Broadband billing

AT&T Broadband suffered a billing glitch when switching over former Excite@Home customers, a representative for the company confirmed. December bills for some of the customers transferred over after the Excite@Home bankruptcy was delayed. As a result, those customers got two bills in January. The billing process should be back to normal in February, the representative said. AT&T said in December that it had successfully switched over more than 850,000 customers from Excite@Home to its own network.

AT&T Broadband suffered a billing glitch when switching over former Excite@Home customers, a representative for the company confirmed. December bills for some of the customers transferred over after the Excite@Home bankruptcy was delayed. As a result, those customers got two bills in January. The billing process should be back to normal in February, the representative said.

AT&T said in December that it had successfully switched over more than 850,000 customers from Excite@Home to its own network.