Experience Edge video index
In-House vs Hosted: Location Scout Is it better to have your CRM system hosted or on premises? Correspondent James Hilliard looks at how to tackle the software, hardware and staffing questions.
What you should know before you commit Customer relationship management promises to improve customer retention and increase revenue and overall business. But if you are just delving into the wide variety of solutions available, where should you begin? In this video, we talk to industry analysts Tim Bajarin of Creative Strategies and Ian Jacobs of Current Analysis for an overview of the CRM space, and advice on what to consider when searching for a solution.
A reality check The new CRM suite is installed, but will anyone use it? According to the experts and employees in these Experience Edge interviews, getting end-users to accept the software can be tough, but the benefits far outweigh the challenges.
Decision makers - Stick to the basics Customer relationship management is built around technology, but experts advise companies not to lose sight of business basics. In this Experience Edge, correspondent James Hilliard talks to analysts and a business decision maker about smart choices when adopting a CRM solution.
Wiki while you work James Hilliard looks at the corporate wiki, an editable Web site designed for quick and easy group project management.
Getting 'wiki' with the team Wiki users and experts offer insight on implementing a wiki at work, as well as on preparation for the learning and acceptance curve for both staff and management.
Is business waking up to wiki? John Seely Brown co-author of the recently released The Only Sustainable Edge and Socialtext CEO Ross Mayfield discuss the emerging role of the wiki in the evolution of corporate collaboration.
Video conferencing goes high-def High-definition video and upgraded audio equipment are replacing the fuzzy images and squawk box speakers of yesterday's video conferences.
Are meetings becoming obsolete? Companies are adopting in-house and online tech strategies to eliminate e-mail trails and meeting-go-rounds, effectively changing the way they collaborate and do business.
Strategies for success The landscape of electronic collaboration is crowded, and a lack of industry standardization contributes to the software-choosing confusion. David Coleman, managing director of Collaborative Strategies, talks to James Hilliard about the different forms of e-collaboration and offers advice on how to start off on the right foot.
Decision Makers: Untangling the eDocument webDocument collaboration tools are designed to control the mountain of electronic communications generated in business. This Experience Edge episode offers first-hand advice from a business owner on avoiding the paper chase using eDocument management software.
IT rollout: Just what the doc orderedInvestment in hardware upgrades and the balancing of network performance against user needs are explored in this Experience Edge, in which Vindico Retail's CTO offers first-hand advice on installing an eDocument management system.
If you install it, will they come?The experts and the experienced agree that a successful eDocument management rollout requires involving the staff from the initial planning process through final customization.
The paperless office Tablet PCs may not enjoy mass market adoption, but for a cardiology practice in Middlesex, Conn., their wireless capabilities and compact size--and the paperless environment--have proved to be a worthwhile investment.
The wireless work forceToday's enterprise mobile devices aimed at raising employee productivity include a host of features, including GPS tracking, outbound communication, telephony, RFID, bar code scanning and expanded customer data.
Is IM the network-killer app?Instant messaging may seem like a harmless and efficient desktop application, but CNET's James Hilliard learns that not securing IM on your corporate network could be an embarrassing and costly mistake.
In-House vs Hosted: Location Scout Is it better to have your CRM system hosted or on premises? Correspondent James Hilliard looks at how to tackle the software, hardware and staffing questions.
What you should know before you commit Customer relationship management promises to improve customer retention and increase revenue and overall business. But if you are just delving into the wide variety of solutions available, where should you begin? In this video, we talk to industry analysts Tim Bajarin of Creative Strategies and Ian Jacobs of Current Analysis for an overview of the CRM space, and advice on what to consider when searching for a solution.
A reality check The new CRM suite is installed, but will anyone use it? According to the experts and employees in these Experience Edge interviews, getting end-users to accept the software can be tough, but the benefits far outweigh the challenges.
Decision makers - Stick to the basics Customer relationship management is built around technology, but experts advise companies not to lose sight of business basics. In this Experience Edge, correspondent James Hilliard talks to analysts and a business decision maker about smart choices when adopting a CRM solution.
Wiki while you work James Hilliard looks at the corporate wiki, an editable Web site designed for quick and easy group project management.
Getting 'wiki' with the team Wiki users and experts offer insight on implementing a wiki at work, as well as on preparation for the learning and acceptance curve for both staff and management.
Is business waking up to wiki? John Seely Brown co-author of the recently released The Only Sustainable Edge and Socialtext CEO Ross Mayfield discuss the emerging role of the wiki in the evolution of corporate collaboration.
Video conferencing goes high-def High-definition video and upgraded audio equipment are replacing the fuzzy images and squawk box speakers of yesterday's video conferences.
Are meetings becoming obsolete? Companies are adopting in-house and online tech strategies to eliminate e-mail trails and meeting-go-rounds, effectively changing the way they collaborate and do business.
Strategies for success The landscape of electronic collaboration is crowded, and a lack of industry standardization contributes to the software-choosing confusion. David Coleman, managing director of Collaborative Strategies, talks to James Hilliard about the different forms of e-collaboration and offers advice on how to start off on the right foot.
Decision Makers: Untangling the eDocument webDocument collaboration tools are designed to control the mountain of electronic communications generated in business. This Experience Edge episode offers first-hand advice from a business owner on avoiding the paper chase using eDocument management software.
IT rollout: Just what the doc orderedInvestment in hardware upgrades and the balancing of network performance against user needs are explored in this Experience Edge, in which Vindico Retail's CTO offers first-hand advice on installing an eDocument management system.
If you install it, will they come?The experts and the experienced agree that a successful eDocument management rollout requires involving the staff from the initial planning process through final customization.
The paperless office Tablet PCs may not enjoy mass market adoption, but for a cardiology practice in Middlesex, Conn., their wireless capabilities and compact size--and the paperless environment--have proved to be a worthwhile investment.
The wireless work forceToday's enterprise mobile devices aimed at raising employee productivity include a host of features, including GPS tracking, outbound communication, telephony, RFID, bar code scanning and expanded customer data.
Is IM the network-killer app?Instant messaging may seem like a harmless and efficient desktop application, but CNET's James Hilliard learns that not securing IM on your corporate network could be an embarrassing and costly mistake.