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Ex-@Home customer calls for class action

A reader says there is a major discrepancy in the quality of service he has received since being switched to Comcast's network.


Ex-@Home customer calls for class action

In response to the Feb. 15 article "Is Comcast e-mail back after breakdown?":

I am one of the many customers feeling the impact of the @Home shutdown. Comcast took over in my area, and already I can tell a major difference. The quality of service has deteriorated tremendously. The upstream bandwidth is still capped at 128K, but the downstream has been slashed in half. That was admitted to me by a Comcast employee. In April, the company is raising rates by $10 per month with no intention of restoring the downstream to what it was before Comcast took it over.

I honestly think that the only way to get back what we're paying for is a class-action lawsuit. These Internet cable companies are apparently not regulated or governed by any agency. This leaves them the power to charge whatever they want and to cut the services back to whatever they want. They have a free run of a monopoly and they know it.

Comcast couldn't care less about its customers. It's a shame that it is allowed to conduct business in this manner. I hope that someday, another company will come in and offer the cable Internet service that I and many other customers had come to expect when @Home was our provider. @Home had friendly, knowledgeable staff, and the service was top-notch. Comcast has driven it into the mud.

My only choice is to go back to dial-up. I'm strongly considering that until the arrival of another provider or until Comcast wakes up and realizes that it is supposed to be working for its customers.

Ron McLendon
Nashville, Tenn.



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