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Email delays at Prodigy

Hundreds of thousands of users of the Prodigy Classic online service experience delays in receiving email from the Net.

Hundreds of thousands of users of the Prodigy Classic online service have experienced delays in receiving electronic mail from the Net since Sunday.

Today, Prodigy spokeswoman Carol Wallace said that Prodigy Classic's incoming Internet mail service was completely down for about three hours during maintenance on Sunday and that users may still be experiencing delays in receiving messages. The outage did not affect outgoing email, she added.

Classic users could exchange email with other Classic members during the outage, though they could not receive messages from users outside the service.

According to Wallace, the outage occurred when the company was upgrading its email servers.

"They realized they didn't have the storage capacity they needed. They held off on delivery of some Internet email so they could arrange storage the way they wanted it," she said. "They are playing catch-up today."

Prodigy Classic is the company's older, proprietary online service. It is still more popular than the company's newer Net-based service, Prodigy Internet, which was introduced last October.

Wallace added that most of Prodigy's 1 million members still subscribe to Prodigy Classic.