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CRM software maker trims its work force

Aspect Communications, a maker of CRM (customer relationship management) software, cut approximately 160 positions, accounting for 6 percent of its work force, as part of its efforts to improve operations. Although the company said it remains confident of its overall business direction and strong customer demand for its software, Aspect's near-term visibility is being hurt by the gloomy economic climate. Aspect blamed current economic woes as the reason why many of its customers are cutting back in technology spending. The San Jose, Calif.-based company, which also said it is consolidating some facilities, intends to take a one-time charge in its first quarter related to the reduction costs of approximately $4 million to $6 million.

    Aspect Communications, a maker of CRM (customer relationship management) software, cut approximately 160 positions, accounting for 6 percent of its work force, as part of its efforts to improve operations. Although the company said it remains confident of its overall business direction and strong customer demand for its software, Aspect's near-term visibility is being hurt by the gloomy economic climate.

    Aspect blamed current economic woes as the reason why many of its customers are cutting back in technology spending. The San Jose, Calif.-based company, which also said it is consolidating some facilities, intends to take a one-time charge in its first quarter related to the reduction costs of approximately $4 million to $6 million.