Just one day after launching its online credit report service, credit bureau Experian has pulled the service from the Web because of technical glitches, company officials told CNET's NEWS.COM today.
The service, which lets consumers check their credit records and history almost instantly on the Net for $8 each time in most states, launched amid concerns from some privacy advocates that the system would present easy targets for hackers.
The company, formerly known as TRW Information Systems & Services in the United States, decided this morning to discontinue the service because at least one customer entered all the correct access information but received someone else?s credit report, said Maxine Sweet, Experian's vice president of consumer education.
The company is working to fix the problem and does not know when the service will be back online. "IT could go back on in a day or two or in a few weeks," Sweet said. "It depends on what we find. We spent a lot of time testing the security aspects and thought we had them all worked out."