Limiting the amount of traffic running across a connection is a common method to stretch bandwidth resources and cut backbone traffic to manageable levels, but it dramatically reduces quality of service.
Properly used, this technique
Nevertheless, because this method creates a measurable reduction in service levels, it should be disclosed and accounted for in the service pricing and guarantee.
Gartner recommends that people who use LEC-provided DSL services, including those from SBC companies, review their service contracts and monitor the progress of the class-action suit.
DSL customers who suspect that their LEC-provided service has inappropriate speed limits should review their contracts and service-level agreements, request clarifications from the LEC, and--as a last resort--consider conducting tests to see how much and how quickly traffic is running across the connection.
(For related commentary on the DSL market, see TechRepublic.com--free registration required.)
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