Users trying to make long distance telephone calls faced intermittent service on the company's network. Many attempts to call out elicited only dead air or a message saying the network was busy.
A customer service representative for the company said workers on a water main project in Fruit Heights, Utah had severed one of MCI's fiber cables. The outage affected calls going in and out of West Coast states, she said.
The outage was bad enough that some MCI operators were recommending that customers use another long distance service until the problem was fixed.
MCI workers managed to splice the cable and restore service. The network outages lasted about three and half hours, a company representative said.