X

Broken Pixel phone? Google Repair Center has a fix for you

The new Repair Center is now open for your Pixel, Pixel XL, Pixel 2 or Pixel 2 XL.

David Katzmaier Editorial Director -- Personal Tech
David reviews TVs and leads the Personal Tech team at CNET, covering mobile, software, computing, streaming and home entertainment. We provide helpful, expert reviews, advice and videos on what gadget or service to buy and how to get the most out of it.
Expertise A 20-year CNET veteran, David has been reviewing TVs since the days of CRT, rear-projection and plasma. Prior to CNET he worked at Sound & Vision magazine and eTown.com. He is known to two people on Twitter as the Cormac McCarthy of consumer electronics. Credentials
  • Although still awaiting his Oscar for Best Picture Reviewer, David does hold certifications from the Imaging Science Foundation and the National Institutes of Standards and Technology on display calibration and evaluation.
David Katzmaier
screen-shot-2018-10-01-at-11-19-27-am
Google

Cracked screen? Water damage? Camera problem?

If your Pixel phone has a repair issue that's not covered by warranty, the Google Store now has an official place to get it fixed. The mail-in Repair Center is now open.

If your Pixel has a problem you can enter its unique identification number -- known as an IMEI, similar to a car's VIN number -- to get an estimate. Once you get the estimate, Google says you should back up and reset your phone and mail it in. You can use your own packaging or Google's prepaid packaging. Repairs take 7-10 days from the date Google receives your phone.

Watch this: The non-XL Pixel 3 may have leaked

Don't want to mail it in? Google officially recommends uBreakiFix and Puls in the US.

The Repair Center currently supports the Pixel, Pixel XL, Pixel 2 or Pixel 2 XL. Google is expected to announce the Pixel 3 at an event on October 9.

This is what the Pixel 2 looks like under a macro lens

See all photos

Correction: An earlier version of this story listed the date of the Google event as October 3. It has been corrected to October 9.